Privacy Policy
Last Updated: June 8, 2026
Privacy Summary
- We collect your name, phone, email, and search location (e.g., “Apartments near Ruiru Bypass”).
- We use it to show you houses and connect you with agents.
- We share your info only with the agent/landlord you contact.
- We never sell your data.
- We protect your data with passwords and encryption.
- Scouting, Service, and Bundle Fees: We collect payment details (via secure third-party processors) for Scouting fees, Service fees, and combined bundle packages, which are non-refundable once paid to cover scouting logistics, transport, and professional labor.
- You can ask us to show, correct, or delete your data anytime (email [email protected]).
- If something bad happens (data leak), we’ll tell you and the Data Protection Commissioner fast.
- This policy follows the Kenya Data Protection Act 2019.
This website is run and managed by HouseHunt Ventures and Digital Solutions. HouseHunt Kenya is a platform owned by HouseHunt Ventures and Digital Solutions, registered in Kenya.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform.
1. Information We Collect
We may collect:
1.1 Personal Information
- Full name
- Phone number
- Email address
- Location (optional)
- Account details
- Messages through website chat and our official WhatsApp channel
1.2 Property Information
- Listing descriptions
- Photos
- Video tours
- Agent/landlord details
1.3 Automatic Data (Cookies & Analytics)
- IP address
- Browser type and device type
- Pages visited
- Time spent on the site
- Search behavior
- Cookies, Facebook Pixel, Google Analytics data
1.4 Transaction and Payment Information
When you purchase packages (such as the Scouting Fee, Service Fee, or the Scouting & Service Bundle), we collect:
- Payment metadata, including transaction references and IDs
- Payer contact details (name, email, phone number used for mobile money or card payments)
- Order details (selected service package, pricing code applied, date, and status of payment)
- We do not directly store credit card or M-Pesa PIN numbers; all transactions are securely processed by authorized third-party gateways (e.g., Pesapal, Paystack).
2. How We Use Your Data
We use data to:
- Provide and improve our Services
- Connect users to agents or landlords
- Display personalized property recommendations
- Fight fraud and verify listings
- Respond to inquiries and customer support requests
- Improve website performance and reporting
- Send alerts or marketing messages (with consent)
3. Legal Basis for Processing (Kenya DPA Requirement)
We process data based on:
- Your consent
- Performance of a service
- Legitimate interest
- Legal obligations (e.g., fraud investigations)
4. Data Sharing
We may share your information with:
- Verified real estate agents and landlords
- Service providers (hosting, analytics, SMS/WhatsApp providers)
- Payment processors (if applicable)
- Law enforcement upon valid request
We do not sell personal data to third parties.
5. Cookies and Tracking Technologies
We use cookies and tracking tools to:
- Improve functionality
- Personalize user experience
- Run analytics
- Deliver relevant ads
Users may disable cookies through their browser settings.
6. User Rights Under the Kenya Data Protection Act
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (“right to be forgotten”)
- Object to processing
- Withdraw consent at any time
- Request data portability
- File a complaint with the Office of the Data Protection Commissioner (ODPC)
Requests can be made via email at [email protected].
7. Data Security
We implement measures such as:
- Encryption
- Secure servers
- Restricted employee access
- Regular system audits
- Two-factor authentication (when available)
However, no online system is 100% secure.
8. Data Retention
We may retain data for:
- Account information: until user deletes account
- Property listings: until removed
- Transaction logs (if any): up to 5 years
- WhatsApp messaging channel: chat history and user engagement data is held for up to 90 days
- Analytics data: up to 26 months
9. International Data Transfers
If our hosting or analytics providers store data outside Kenya, we ensure appropriate safeguards compliant with the Data Protection Act, 2019.
10. Children’s Privacy
We do not intentionally collect personal information from persons under 18 years. Accounts of minors will be deleted if discovered.
11. Updates to This Policy
We may update this Privacy Policy to reflect changes in law or our operations.
We will notify users of significant changes via email or website notice.
12. Contact Information
For questions, corrections, or data requests:
Email: [email protected]
